Quick Answer: Can I Downgrade My Virgin Media Package?

Is Virgin Media losing customers?

Virgin Media’s RGU losses amounted to 53,000 for the quarter, which the company said was the result of focusing on higher-value TV bundles, with a 5,000 gain in broadband customers being offset by a 50,000 decline in video subs and a 9,000 decline in fixed voice subs..

How long before Virgin Media cut you off?

14 daysLate payments and charges for Virgin Mobile Mobile bills are due 14 days after the bill has been issued. The issue date and due date can all be found on your bill. If you pay your mobile bill late, or if your Direct Debit fails, your service will be suspended and you may incur some charges.

How do I cancel my Virgin TV package?

All you need to do is call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Call 150 from your Virgin Media telephone or call 0345 454 1111 from any other phone to cancel.

How do I remove Sky Sports from my Virgin package?

To cancel, call Sky on 0800 151 2747 and say ‘cancel Sky Sports. ‘ After which point, you’ll be asked if you want to suspend your subscription. The whole process takes 30 seconds.

What happens when my Virgin Media contract ends?

Re: What happens when my contract ends? At the end of a contract minimum period, you do revert to a 30 day rolling contract and must give 30 days notice to cancel. You can, of course, speak to Virgin Media about entering a new minimum contract period in return for a reduction in what you will now be paying.

Do I have to give 30 days notice to leave Virgin Media?

If you’re on a 30 day rolling contract or you decide to leave us after your minimum fixed term contract period, you’ll just need to give us 30 days’ notice.

How much is Sky Sports on Virgin Media?

At the moment, you can add Sky Sports F1 to your Virgin Media TV package – along with Sky Sports 1, 2, 3 and 4 – from £17 a month, but at this price you can only watch in standard definition. For an extra £7 a month, you can get Sky Sports 1 and 2 in HD.

Can existing Virgin customers get new deals?

With Virgin Media’s latest packages, new and existing customers will benefit from better value contracts, cheaper flexible TV picks, as well as upgrades to faster broadband and more generous mobile data allowances.

How do I cancel Sky Movies on Virgin?

In order to downgrade you can either give us a call on 150/03454541111 (we understand that we are busy and are asking customers to only contact us in an emergency) or you can pop us a text on 07533051809. Our Customer Care team will be able to take your 30 days notice to remove the Sky Movies package.

How do I cancel my contract with Virgin Media?

You can request a standard cancellation by calling Virgin Mobile customer services on 789. This is available from Monday-Friday 8am-11.59pm, Saturday 8am-11.59pm, Sunday 8am-11.59pm. If you’re cancelling your contract within the first 14 days, you may still be within Virgin’s cooling off period.

Do you get free Netflix with Virgin Media?

With Virgin Media Billing with Netflix, your subscription will be with Netflix but because you’ve chosen Virgin Media as your payment method, your Netflix charge will be added to your Virgin Media bill for an easy combined payment together with your Virgin Media services each month.

How long do you have to be away from BT to be a new customer?

a 12 monthMost have at least a 12 month contract, so you should be able to come back to BT then, as a new customer. BT offer low prices to new customers to persuade them to join, just like all the other providers do.

Will Virgin give me a better deal if I cancel?

You’ll need to call Virgin on 0345 454 1111 to cancel but even the cancellation section of its site suggests it could offer you a better deal – providers are used to this so if you’re feeling a little nervous, don’t be. It’s asking you to haggle and remember, it wants your custom.

How much is Virgin Media cancellation fee?

Cancelling Virgin Media broadband and TV at the same time If you have both Virgin Media broadband and TV in a bundle, it’s double trouble. Cancelling your services means paying a ‘disconnection’ fee of 80-100% of what remains on your contract including both services.

How much is the Virgin v6 box for existing customers?

Virgin V6 box for existing customers If you’re already a Virgin TV customer, you will have to pay a significant £99.95 for an upgrade to a Virgin V6 box. This is on top of the £25 set-up fee that you’ll also have to pay. If you want additional V6 boxes as an existing customer, you’ll have to pay even more.

Can I change my Virgin Media package?

One of the simplest ways to make changes to your broadband, TV and phone services is through your My Virgin Media account. From here you upgrade parts of your package and see some of the top offers we have for you.

Can I downgrade my Virgin Mobile plan?

Change or update your plan easily from the Virgin Mobile App. Under ‘This month’s plan’ tap on ‘Update next plan’. In the ‘Update your plan’ section you can upgrade or downgrade your data, local and international minutes (any changes will be applied to the following month. when your plan renews.)

How do I get through Virgin Media retention?

Call 0345 454 1111 and follow the menu to get to the Retention team.

How do I downgrade my Virgin Media package online?

To downgrade, ring 150 from your Virgin Media phone or mobile, Alternatively, you can call 0345 454 1111 from any other phone. Or you could use the online chat feature found under the ‘Contact Us’ tab at the bottom of Virgin Media’s homepage.

How can I get out of my Virgin Media contract without paying?

‘ If you are a Virgin customer and you are out of contract, you’re free to leave at any point and just need to give 30 days’ notice. As the most competitive prices are usually reserved for new customers, you are likely to get a better deal if you switch to a new provider.

What is the basic Virgin TV package?

Mix TV is the most basic package if you just have Virgin TV but if you also take broadband from Virgin, you can get Player TV as part of a bundle. Player TV is more basic than Mix TV – you just get all the Freeview channels and catch-up players, but that’s about it.